Refund policy
Return & Refund Policy
At Spirit Hallow, your satisfaction is our priority. We aim to deliver creative, high-quality Halloween decorations and seasonal décor at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.
🛍️ 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible:
- Items must be unused or lightly inspected
- Items must be clean and in resellable condition
- Items must include their original packaging
- All included pieces, accessories, and components must be returned
We do not accept returns for items that show:
- Heavy use, wear, or damage
- Stains, odors, or signs of washing
- Missing pieces, batteries, accessories, or packaging
- Damage caused by misuse or improper installation
- Alterations made by the customer
⚠️ Important Note About Our Products
Some of our products may be:
- Sourced from regional stock locations
- Packed in different seasonal packaging
- Distributed directly from partner manufacturers
Because of this, minor variations such as packaging differences, labeling differences, color variations, or slight marks from handling may occur and are not considered defects.
🔧 Damaged or Defective Items
If your item arrives damaged, defective, or incomplete, please contact us within 14 days of delivery.
Please provide:
- Your order number
- Clear photo or video evidence
- A brief description of the issue
If approved, we will offer:
- A replacement
- Or a full refund
Damage caused by misuse, improper installation, normal wear, or incorrect handling is not covered.
🔁 How to Request a Return
To initiate a return, contact us at:
Please include:
- Order number
- Reason for return
- Photo or video evidence, if applicable
If approved, you will receive return instructions.
Returns sent without prior approval will not be accepted.
💰 Refund Process
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time is usually 5–10 business days
Full Refund
Available for items returned in proper resellable condition with all original pieces and packaging.
Partial Refund or Store Credit
May be offered for items with minor signs of handling or incomplete packaging on a case-by-case basis.
No Refund
No refund will be issued for:
- Heavily used, damaged, or non-compliant returns
- Requests made outside the 30-day return window
- Items returned without approval
- Items missing major pieces, accessories, or original packaging
- Damage caused by improper installation or misuse
🚚 Return Shipping Costs
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method.
Spirit Hallow is not responsible for lost return shipments.
❌ Order Cancellations
Orders can be canceled within 12 hours of purchase.
After processing begins, orders cannot be canceled.
If your order has already shipped, you may return it after delivery in accordance with this policy.
📦 Additional Conditions
Only purchases made through spirithallow.com are eligible for returns or refunds.
We do not accept returns for items purchased from third-party sellers.
Orders marked as delivered cannot be refunded solely on the basis of a lost-package claim. Customers should first contact the carrier and our support team for assistance.
Shipping delays caused by carriers, customs, weather, seasonal demand, or other external factors are beyond our control.
Customers are responsible for any applicable duties, taxes, or import fees.
📩 Contact Us
If you have any questions, please contact us: